Telephone Etiquette

Telephone Etiquette

The meaning of Telephone Etiquette can sometimes be challenging to describe. It can be a unique attribute or characteristic that facilitates excellent communication, inside and outside the office. It can be a unique way to show confidence in any challenging situation. These and other events can become more easily managed with this excellent course.

With our Telephone Etiquette course, you will see how important it is to develop better telephone communication skills. You will improve almost every aspect of your career by improving how you communicate on the telephone and developing basic communication skills.

Language: English

Created by: Subject Matter Experts

$49

Why this course?

Course Objectives

At the end of this course, you should be able to:

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

Course Curriculum