Why this course?

Course Objectives

At the end of this course, you should be able to:

• Understand the difference between hearing and listening
• Know some ways to improve the verbal skills of asking questions and communicating with power.
• Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
• Identify the skills needed in starting a conversation.
• Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
• Understand how seeing the other side can improve skills in influencing other people.
• Understand how the use of facts and emotions can help bring people to your side.
• Identify ways of sharing one’s opinions constructively.
• Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
• Learn tips on making an impact through powerful first impressions.