Wherever two or more people come together, there is bound to be conflict. This course will give you a seven-step conflict resolution process that you can use and modify to resolve disputes of any size. You will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution course, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organization, regardless of size. Conflicts can lead to lost production, absences, attrition, and even lawsuits if left unchecked or not resolved.